Delivery Shipping

These shipping terms apply to all orders placed through www.greenstemdining.com for bamboo tableware sets. By placing an order, you agree to the following shipping and delivery regulations.

I. Shipping Scope
We support delivery services to the following areas:
All states and major areas within the United States
Major international countries and regions (specific countries are available on the checkout page)
Some remote areas may have delivery restrictions or additional transit times.

II. Import/Export Standards
For international orders, the shipping process will comply with relevant import/export regulations and customs clearance requirements:
All international parcels must meet the customs inspection standards of the destination country
Recipient information may be required for customs declaration
Some countries may levy customs duties or import taxes, which are borne by the recipient
Delays caused by customs review are not covered by our shipping time commitments
We will make every effort to ensure the accuracy of the declared information to assist with smooth customs clearance.

III. Domestic Shipping Time (Within the United States) Typical shipping times for orders within the United States are as follows: Order processing time: 1–2 business days Standard delivery time: 3–7 business days Remote areas: 5–10 business days Actual delivery time may be delayed due to weather, holidays, or peak shipping seasons.

IV. International Shipping Time International order shipping times are as follows: Order processing time: 1–3 business days International standard shipping time: 7–20 business days For some countries or regions: May be extended to 20–30 business days Specific times depend on destination logistics and customs processing speed.

V. Logistics Partners We use multiple international and local logistics service providers for delivery, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL Express
Other regional logistics partners The system will automatically match the most suitable shipping channel based on the delivery address.

VI. Order Tracking All shipped orders are eligible for tracking information. You can check the real-time shipping status via your order confirmation email or the website order page.

VII. Shipping Delay Notice
The following situations may cause delivery delays:
Customs inspection or clearance delays
Inclement weather or natural disasters
Holidays or peak shipping seasons
Incomplete or incorrect recipient information

VIII. Handling Shipping Issues
If your package is lost, damaged, or the shipping information has not been updated for an extended period, please contact customer service promptly. We will assist with the inquiry and processing.