Returns Or Exchanges

This page outlines the return and exchange policy for bamboo tableware sets purchased through www.greenstemdining.com. Placing an order indicates that you have read and agreed to the following terms.

I. Return and Exchange Policy

1. Return Application Conditions
   Users may apply for a return or exchange if the following conditions are met:
   The product is obviously damaged during transportation.
   The received product does not match the order information.
   The product has quality problems that render it unusable.
2. Application Time Limit
   Return and exchange applications must be submitted within 7 days of receipt, as specified on the order page.
3. Situations Where Returns and Exchanges Are Not Supported
   Returns and exchanges may not be accepted in the following situations:
   Normal wear and tear due to personal use.
   Damage caused by improper use.
   Applications submitted after the stipulated return and exchange period.
   Missing product packaging and accessories affecting resale.
4. Return and Exchange Process
   Users need to contact customer service through www.greenstemdining.com, providing the order number and relevant photos or descriptions. After review and confirmation, further processing will be arranged.

II. Handling Shipping Issues

Please contact customer service immediately if you encounter any of the following situations:
Package not updated for an extended period
Abnormal or incorrect logistics information
Package lost or damaged in transit

We will assist you in verifying and resolving the issue with the logistics company.

III. Contact Us

If you have any questions about our return and exchange policies, please contact us at bamboo@greenstemdining.com for support.